Privacy Policy

Last updated: February 16, 2026

At TwinPane ("we", "us", "our"), we respect your privacy and represent a strong commitment to protecting the security and privacy of your data. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (twinpane.com) or use our products and services.

1. Data Collection & Processing

TwinPane is designed as a direct peer-to-peer file transfer and mirroring solution between your local device and your remote session (Azure Virtual Desktop, RDS, or Citrix).

  • File Data: We do not store, access, or intercept the files you transfer. All file transfers occur directly between your Client and Server instances over an encrypted channel.
  • Usage Data: We may collect anonymous technical telemetry (e.g., error logs, crash reports, feature usage statistics) to help us improve the stability and performance of the software.

2. Account Information

When you purchase a license or sign up for an account, we collect personal information such as:

  • Name and contact details (email address).
  • Organization name and billing information.
  • License key usage and activation status.

We use this information solely for billing, license management, and customer support purposes.

3. Payment Processing

We use Paddle as our Merchant of Record. When you make a purchase, your payment information is processed securely by Paddle. We do not store your credit card details on our servers. Please refer to Paddle's Privacy Policy for more details.

4. Data Security

We implement industry-standard security measures to protect your account information. The communication between the TwinPane Client and Server is encrypted to ensure your file contents remain private during transfer.

5. Third-Party Services

Our website/service may use third-party tools for analytics (e.g., Google Analytics, PostHog) to understand website traffic and usage patterns. These services typically use cookies and similar technologies.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@twinpane.com.